Privacy Policy

Wraith ("we," "our," or "us") operates the website wraithagent.ai and the Wraith AI sales operator platform, including related tools, dashboards, voice features, lead search features, and AI-generated insights (collectively, the "Service").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use the Service. By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Service.

Wraith is headquartered in the State of Wisconsin, United States. This Privacy Policy is governed by applicable federal law and the laws of the State of Wisconsin.

1. Information We Collect

We collect information in the following categories when you use the Service.

1.1 Information You Provide Directly

When you create an account, complete onboarding, or use the Service, we may collect information such as your name, email address, business name, industry, target customer description, value proposition, sales challenges, preferred keywords, preferred platforms, saved searches, notes, outreach drafts, and other content you create or submit within the Service.

1.2 Information Collected Automatically

When you use the Service, we may automatically collect certain technical and usage data, including your IP address, browser type and version, device type, operating system, referring URLs, pages visited, features used, time and date of access, session duration, and similar diagnostic information.

We use this information to operate, maintain, secure, and improve the Service.

1.3 Voice and Conversation Data

The Service may include a voice-based AI interface. When you use this feature, your browser may process your speech using browser-native speech recognition. Depending on your browser, device, and settings, speech recognition may occur on-device or through the browser provider's speech recognition service.

Wraith does not intentionally store raw audio recordings. We receive and process the resulting text transcript, along with AI responses, to provide the Service, enable conversation history, memory, follow-up tracking, and personalization features.

1.4 Third-Party Platform Data

The Service may retrieve publicly available posts, comments, profiles, and other content from third-party platforms, including Reddit, X/Twitter, Facebook, Discord, and other supported sources, in response to your search queries.

This data may be sourced from public APIs, third-party data providers, or other lawful data sources. We do not intentionally collect private messages, password-protected content, or non-public content from third-party platforms.

Public content retrieved through the Service remains subject to the terms, policies, and rights of the third-party platforms and original content owners. You are responsible for using retrieved lead information lawfully and in compliance with applicable platform terms, anti-spam laws, privacy laws, and outreach rules.

1.5 Authentication Data

We may use third-party authentication providers, including Manus OAuth or similar providers, to allow you to create and access your account. We may receive basic account information such as your user identifier, display name, and email address from the authentication provider.

We do not receive or store your OAuth provider password.

1.6 Payment Information

If the Service offers paid subscriptions, credits, or other paid features, payment information may be processed by a third-party payment processor. We do not store full credit card numbers or complete payment credentials on our servers. Payment processors may collect billing details, payment method information, and transaction records as necessary to process payments and comply with legal obligations.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Create and manage user accounts
• Personalize your experience, including AI memory and onboarding profiles
• Process and fulfill your search queries across supported platforms
• Generate AI-powered lead scoring, outreach drafts, summaries, and insights
• Save conversation history, notes, searches, and follow-up activity
• Send transactional communications, including account notices, support responses, billing notices, and security alerts
• Monitor usage patterns and improve the Service
• Detect, prevent, and address technical issues, fraud, abuse, and unauthorized access
• Enforce our Terms of Service and other policies
• Comply with legal obligations

We do not sell your personal information.

We do not use your private account data, onboarding responses, conversations, notes, outreach drafts, saved searches, or search history to train third-party AI foundation models unless you give us explicit consent. Third-party AI providers may process inputs and outputs solely to provide the Service, subject to applicable provider terms and data processing agreements.

The Service may help generate outreach drafts, lead insights, and suggested next steps. You are solely responsible for determining whether and how to contact any lead or prospect, including compliance with anti-spam, telemarketing, consent, privacy, and platform messaging rules.

3. How We Share Your Information

We may share your information in the following limited circumstances.

3.1 Service Providers

We may share information with trusted third-party vendors and service providers who help us operate the Service, including cloud hosting providers, authentication providers, AI model providers, text-to-speech providers, payment processors, analytics providers, customer support tools, and security providers. These providers may only use your information to perform services on our behalf and are required to protect your information in accordance with applicable law and contractual obligations.

3.2 AI and Voice Providers

To provide AI-powered features, we may send relevant prompts, transcripts, search inputs, lead data, and generated outputs to third-party AI model providers, voice processing providers, or text-to-speech providers. These providers process information solely to deliver the requested functionality, subject to their applicable terms, privacy policies, and data processing commitments.

3.3 Legal Requirements

We may disclose your information if required to do so by law, court order, subpoena, governmental request, or other legal process.

We may also disclose information if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or abuse, prevent security issues, or enforce our agreements.

3.4 Business Transfers

If Wraith is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, your information may be transferred as part of that transaction. If your information becomes subject to a materially different privacy policy, we will provide notice by email, in-app notice, or a prominent notice on our website.

3.5 Aggregated or Anonymized Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. This may include usage trends, performance metrics, or general insights about how the Service is used.

4. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service.

If you delete your account or request deletion, we will delete or anonymize your personal data within 30 days, except where we are required or permitted to retain certain information for legal, regulatory, tax, accounting, fraud prevention, security, dispute resolution, or legitimate business purposes.

Aggregated, anonymized, or de-identified data may be retained indefinitely.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate and improve the Service.

We use session cookies and similar technologies to maintain your authenticated session, remember preferences, improve security, and support core Service functionality.

We do not use third-party advertising cookies or cross-site tracking cookies.

We may use privacy-respecting analytics tools to understand aggregate usage patterns and improve the Service. Where possible, analytics data is anonymized or aggregated and not used to personally identify individual users.

You may be able to control cookies through your browser settings. However, disabling certain cookies may affect your ability to use the Service.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of your personal information
• Request a copy of your data in a structured, machine-readable format
• Opt out of marketing communications
• Request that we restrict or limit certain processing activities
• Object to certain uses of your personal information, where applicable

To exercise these rights, please contact us at [email protected].

We may need to verify your identity before processing certain requests. We will respond to privacy requests within 30 days unless a longer period is permitted by applicable law.

You may also request account deletion by contacting us at [email protected] or by using any account deletion feature available within the Service.

7. California Privacy Rights

If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.

Subject to applicable law, California residents may have the right to:

• Know what categories of personal information we collect
• Know the sources of personal information we collect
• Know the purposes for collecting, using, or disclosing personal information
• Know the categories of third parties with whom we share personal information
• Request access to specific pieces of personal information
• Request deletion of personal information
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information
• Limit the use or disclosure of sensitive personal information, where applicable
• Not be discriminated against for exercising privacy rights

We do not sell personal information.

We do not knowingly share personal information for cross-context behavioral advertising.

To submit a California privacy request, contact us at [email protected].

8. Children's Privacy

The Service is not directed to individuals under the age of 18.

We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly.

If you believe a child has provided us with personal information, please contact us at [email protected].

9. Security

We implement reasonable technical, administrative, and organizational measures designed to protect your personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include encrypted data transmission, access controls, authentication safeguards, secure hosting practices, and monitoring for suspicious activity.

However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately of any suspected unauthorized access.

10. International Data Transfers

The Service is operated from the United States.

If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other locations where our service providers operate.

Data protection laws in these locations may differ from those in your country. By using the Service, you understand that your information may be transferred and processed outside your country of residence.

11. Sensitive Information

You should not submit sensitive personal information, financial account information, health information, government identification numbers, confidential third-party information, or other highly sensitive data unless necessary for your use of the Service.

You are responsible for ensuring that any information you submit to the Service is lawful for you to provide and does not violate the rights of any third party.

12. Third-Party Links and Platforms

The Service may include links to third-party websites, platforms, posts, profiles, or content.

We are not responsible for the privacy practices, terms, content, or security of third-party websites or platforms. Your interactions with third-party platforms are governed by their own terms and privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update the policy, we will revise the effective date above. For material changes, we may provide additional notice, such as an email notification, in-app notice, or prominent notice on our website.

Your continued use of the Service after any changes means you accept the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: